FAQs
These are some of the commonly asked questions we get about Stroll Walking Tours.
If you can’t find the answer here, let us know!
General FAQs
Stroll walking tours are led by local Cambridge, Kitchener and Waterloo residents who know their stories, characters and facts because they’ve done the research and designed the walk, not because they are reciting a script. We know what we’re talking about!
We host walking tours about local history, architecture, murals and social history, packed with all the interesting characters and stories we can find!
PRIVATE GROUPS: We host our walking tours for office teams, lunch & learns, university classes, family reunions, birthday parties, milestone celebrations and for when friends and family visit from out of town!
PUBLIC TOURS: We host public tours every spring & fall and a regular public walking tour in St. Jacobs, Ontario.
Maybe. Because each walking tour is led by a different guide, it’s not feasible to lump bits and pieces of different tours into one. We can’t predict every possible topic people might be interested in, however, if you have an idea for a custom tour, contact us to discuss the options and rates.
Of course, we have the obligatory Liability Waiver and Release form that must be signed by each person in advance of joining the walk. Why a waiver for a walking tour, you ask? Couldn’t get insurance without it. Stroll pays insurance… you sign the waiver.
Each walking tour varies in length and distance, but typically from 60 – 90 minutes. Walks vary between 1.5 – 3km of casual walking.
Absolutely! The walking tour guides have chosen routes with the best possible accessibility in order to accommodate as many people as possible. However, construction happens and we do our best to re-route safely.
If you have any questions about the accessibility of a specific walk, please contact us in advance of booking.
Each walk leader has a life apart from leading walking tours! They have made specific times available to share their beautifully designed walking tour with you! We might be able to accommodate a time outside of their general availability with enough advance notice.
Our walking tours are not designed for children. However, you know your child best. If they are interested in the walking tour topic and want to walk about with us for 60 – 90 minutes, they are certainly welcome!
On the Day of your Tour
Of course, we have the obligatory Liability Waiver and Release form that must be signed by each person in advance of joining the walk. Why a waiver for a walking tour, you ask? Couldn’t get insurance without it. Stroll pays insurance… you sign the waiver.
Each walking tour has a unique starting location. In advance of your walk you will receive exact meeting details, along with your guide’s info.
Always arrive 10-15 minutes ahead of time. If you arrive exactly at the walk is scheduled to begin, you’re already late!
Each walking tour has a unique starting location so parking and transit info will be different for each walk. Please factor extra time into your plans for parking and/or transit travel time.
Always arrive 10-15 minutes ahead of time!
We walk rain or shine or snow!
However, we do heed storm watches and warnings and would never put you in danger. Stroll may cancel and reschedule a walk due to an issued weather advisory.
We don’t make scheduled bathroom breaks along the walking route. Please attend to personal needs before or after the walking tour.
We’ll say it again… Always arrive 10-15 minutes ahead of time! If you arrive exactly at departure time, you’re already late!
If you arrive really late, your walking tour will be shorter than you planned for.
Public Tours: We start on time so you might miss the introduction. If you’re really late, you might miss the tour if we’ve already moved on.
A sense of curiosity, a few questions and a willingness to learn something you didn’t know before.
Of course, dress for the weather; bring a hat, water bottle, umbrella, solid walking shoes (no flip flops!) and anything else you need to be comfortable on the walk.
We know you’re a curious bunch so we’ve been preparing blog posts with additional resources from many of the walking tours. Happy reading!
Booking and Cancelation FAQs
PRIVATE GROUPS: Typically, booking 2-4 weeks in advance will give you a better chance of getting the time and date of your choice. Each walk is highlighted with general availability. For a very specific date and time, it’s best to book well in advance.
PUBLIC TOURS: You can register well in advance, or the night before, but just know that the tour might be full if you leave it to the last minute.
Private Groups: The minimum number for a private group is six (6) people. The maximum size is 20.
Public Groups: We cap our groups at 20 people so that it’s easy for everyone to hear well and no one gets lost in the crowd!
PRIVATE GROUPS: It’s possible, but not guaranteed. All the walk leaders lead exciting, full lives and they just might have other commitments making short notice bookings unavailable. If we can’t get you in short notice, we’ll do our best to find a time and date in the near future.
For bookings of less than 10 days’ notice, payment is required in full, upon agreed date.
PUBLIC TOURS: It’s possible, but not guaranteed. Know that if you leave your booking to the last minute, the tour might be fully booked.
PRIVATE GROUPS: After reading about the awesome walking tours available, use the Private Bookings button to let us know which tour, time and date you are interested in. We’ll coordinate with the guide to confirm all the details.
PUBLIC TOURS: You can book your spot on a public tour directly on the Stroll website. We host public tours every spring & fall and a regular public walking tour in St. Jacobs, Ontario.
Online booking and payment is required in advance of the tour.
PRIVATE GROUPS: We can reschedule your walk with seven (7) days notice prior to your booking. If the reschedule request is less than one week from your original booking, there is an additional $50 fee.
PUBLIC TOURS:
We can reschedule you on another walking tour up to one week prior to your booking.
If you can’t make it, please pass on your ticket to someone else.
PRIVATE GROUPS:
We can reschedule your walk with seven (7) days notice prior to your booking. If the reschedule request is less than one week from your original booking, there is an additional $50 fee.
A cancelation up to 10 days prior to scheduled group walking tour = refunded deposit, minus $50.00 cancelation fee.
A cancelation in 10 days or less prior to your scheduled group walking tour = refunded deposit, minus $150.00 cancelation fee. If your prepaid amount is less than C$150.00 no refund will be issued.
No refunds for no shows or participants who fail to turn up for the scheduled walking tour.
**Cancellations initiated by Stroll due to circumstances beyond our control (i.e. unexpected weather conditions, natural disaster, global crisis, pandemic) will be offered a rebooking for another date.
PUBLIC TOURS: Refunds (or credit) are not available for pre-booked and scheduled tours. No refunds for no shows or group members who fail to turn up for the scheduled walking tour.
We can reschedule you on another walking tour up to one week prior to your booking.
If you can’t make it, please pass on your ticket to someone else.
**Cancellations initiated by Stroll due to circumstances beyond our control (i.e. unexpected weather conditions, natural disaster, global crisis, pandemic) will be offered a rebooking for another date.
Sure can! If you have an electronic gift card, you need to book online, entering the impossibly long string of letters and numbers before you check out.
If you have a Stroll issued, paper gift certificate, please contact us to redeem it.
Payment FAQs
We love your spontaneity, but since we limit our groups to 20 people, we need to know our numbers in advance. Also, it’s hard to run a business banking on whether or not people *might* show up!
PRIVATE GROUPS: When we’ve confirmed your tour, date, time and group size, a 25% deposit, due upon receipt, is required to secure your booking. The balance of payment is due after the walking tour. Payment by cheque, e-transfer or EFT is accepted.
For bookings of less than 10 days’ notice, payment is required in full, upon agreed date.
PUBLIC TOURS: Payment in full is required when you make your reservation online. You can always add more people if space allows.
Sure can! If you have an electronic gift card, you need to book online, entering the impossibly long string of letters and numbers before you check out.
If you have a Stroll issued, paper gift certificate, please contact us to redeem it.
