FAQs

These are some of the commonly asked questions we get about Stroll Walking Tours. If you can't find the answer you need, let us know!

Who leads Stroll walking tours?

Stroll walking tours are led by local Cambridge, Kitchener and Waterloo residents who know their stories, characters and facts because they’ve done the research and designed the walk, not because they are reciting a script. We know what we’re talking about!

What precautions are in place due to COVID-19?

We are commited to making this a safe activity for everyone involved. We are following guidelines from Waterloo Region Public Health and the Province of Ontario to implement safe practices. 

We limit the walks to a small group of 4-8 people from your own bubble. It’s your very own private tour! We will not put groups of people together. 

Our walk leaders may use a voice amplifier so that they can keep a safe physical distance from your group (nothing personal!) but you can still hear what’s being said. 

We will collect names, addresses and contact information from each member of the group for the purposes of contact tracing, if it would be necessary. 

We are walking outdoors and can maintain a healthy physical distance from one another. 

How far in advance do I need to book a walking tour?

Typically, booking 1-3 weeks in advance will give you a better chance of getting the time and date of your choice. Each walk is highlighted with general availability. For a very specific date and time, it’s best to book well in advance.

Is short notice booking available?

It’s possible, but not guaranteed. All the walk leaders lead exciting full lives and they just might have other commitments making short notice bookings unavailable. If we can’t get you in short notice, we’ll do our best to find a time and date in the near future. 

How do I book the walking tour that I want to take?

After reading about the awesome walking tours available, use the Schedule a Stroll button to let us know which tour, time and date you are interested in. We’ll coordinate with the guide to confirm all the details.

If you are looking for a custom walking tour, contact us about availability and rates.

Will there be more tours added in the future?

Yes! We’re working on additional tours in Cambridge and some special topics that we’re sure you will find super interesting! 

Sign up for our newsletter to be notified when new walks are available. 

Are custom tours available?

Certainly. We can’t predict every possible topic people might be interested in. If you have an idea for a custom tour, contact us to discuss the options and rates. 

When and how do I pay for my tour?

E-transfers are the preferred method of payment. Alternatively, cash and cheque are also accepted.

Payment in full is required when your booking is confirmed.  

Do we need to sign anything before we join the walking tour?

Of course, we have the obligatory Liability Waiver and Release form that must be signed by each person in advance of joining the walk. 

What if I need to change my booking?

We can do that. We can reschedule your walk up to one week prior to your booking. If  the reschedule request is less than one week from your original booking, there is an additional $50 fee.

What if I need to change my booking because someone in our group has experienced COVID symptoms?

For the safety of everyone, we will reschedule for another time and date in the future. 

If rescheduling isn’t immediately feasible, Stroll will issue a credit to be used at another time. 

What is the cancelation policy?

We can reschedule your walk up to one week prior to your booking.

Cancellations initiated by Stroll due to circumstances beyond our control (i.e. unexpected weather conditions, natural disaster, global crisis,  pandemic) will be offered a rebooking for another date. 

Refunds are not available for pre-booked and scheduled tours. No refunds for no shows or group members who fail to turn up for the scheduled walking tour. 

How long are the walking tours?

 Each walking tour varies in length and distance, but typically from 60 – 90 minutes. Walks vary between 1.5 – 3km of casual walking.

If you are super interested in a walk topic you can ask for a longer tour! 

I use a mobility device (scooter, wheelchair, walker), can I still join a walking tour?

Absolutely! The walking tour guides have chosen routes with the best possible accessibility in order to accommodate as many people as possible. However, construction happens and we do our best to re-route safely.

If you have any questions about the accessibility of a specific walk, please contact us in advance of booking. 

Why are the walking tours available at different times?

Each walk leader has a life apart from leading walking tours! They have made specific times available to share their beautifully designed walking tour with you! We might be able to accommodate a time outside of their general availability with enough advance notice. 

Where do we meet for the tour?

Each walking tour has a unique starting location. In advance of your walk you will receive exact meeting details, along with your guide’s info.

Always arrive 10-15 minutes ahead of time! 

Where do we park? Is transit close by?

Each walking tour has a unique starting location so parking and transit info will be different for each walk. In advance of your walk we will send you parking or transit stop info.

Always arrive 10-15 minutes ahead of time!

What if it rains or snows?

We walk rain or shine or snow! 

However, we do heed storm watches and warnings and would never put you in danger. Stroll may cancel and reschedule a walk due to  an issued weather advisory. 

Are bathrooms along the walking tour route?

Due to COVID-19, bathrooms are not as accessible as they once were, sadly. 

We are trying to keep the walks shorter (60-90 minutes) so that you can coordinate your personal needs before and after the walk. 

What if our group is running late?

We’ll say it again… Always arrive 10-15 minutes ahead of time! If you arrive exactly at departure time, you’re already late! 

If you arrive really late, your walking tour will be shorter than you planned for. 

Are children allowed on the tours?

If children are interested in the walking tour topic and want to walk about with us for 60 – 90 minutes, they are certainly welcome! 

What should I bring with me on the walking tour?

A sense of curiosity, a few questions and a willingness to learn something you didn’t know before.

Of course, dress for the weather; bring a hat, water bottle, umbrella, solid walking shoes and anything else you need to be comfortable on the walk. 

Still have questions?

Call us at 519-242-WALK (9255)

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